Frequently Asked Questions

General

How long will it take to get the site up and running?
How do I get pictures onto the site?
What choice of layout do I have?
Do I control the content?
Can I have a shop?
How can you tell if you have an elephant in the fridge?
How many elephants can you get in a mini? 

Technical

Can I have my own Domain Name?
Can I have multiple Domain Names
I've got my own domain already - can I transfer it?
Can I have my own email address?
Can I add video or audio to the site?

Commercial

How do I pay for the set up charge?
How do I pay my monthly fee?
How long is the contract?
How do you get in touch with an elephant?

General Answers

How long will it take?

From the moment you pay for the set up and we agree the Domain Name,we can turn around a site in 5 working day or less.

How do I get pictures onto my site?

There are two main ways to get your pictures onto the site and these are described in full ( and in English) in our documentation (see here). In short the answer, is that we have a button that allows you to add a picture into a text area, and a simple load page for pictures going into galleries. In both cases we have worked hard to make sure that it is simple.

What choice of layout do I have?

You can see our layouts here.

Do I control the content?

We have designed the product so that you control what goes onto the pages on your site. It is set up to be easy to manage.

Can I have a shop?

Yes there is a package that adds a shop to your site. This like everything else is available as you start up or  it can be ordered later.

How can you tell if you have an elephant in the fridge?

Footprints in the butter

How many elephants can you get in a mini?

Two in the Front and Two in the Back

Technical Answers

Can I have my own domain name?

 A domain name is included in the set up price. If the name you want isn't already taken you can have whatever you want, but we may charge more for some suffixes - as we get charged more for them.

Can I have multiple Domain Names?

You can have more than one name, but we will have to charge you extra for these. We would then set it up so that the extra names are diverted to your main domain.

I've got my own domain already - can I transfer it?

Yes, you will need to let your current host know that you wish to transfer it and we will give you a code that you should pass to them that they will then use to transfer it to our host.

Can I have my own email address?

One email address is included in the base package. If you want more yoiu can order them on this website either at the time you buy the basic package or later on.

The first email address will be something like jons@leapingelephants.com - Ok that's one of ours but you can get the idea

Can I add video or audio to the site?

You can add Video and audio if  you add these as packages to the basic product. These are available either when you first order or later if you wish to extend your website.

Commercial

How do I pay for the set up charge?

The Set Up charge can be paid by cheque or by Debit / Credit Card. We have an account set up with PayPal that allows you to pay through them. This means that your card number is safe.

How do I pay my monthly fee?

We will provide you with a PDF version of a Standing Order form for you to print out and fill in. If you don't have email we will post you a copy of the form. We use Standing orders rather than Direct Debit  as this puts you in control of the payments

How long is the contract?

Forever? Or you can cancel at one month's notice. We set the site up so that you own the name as this means that you control that asset.

How do you get in touch with an elephant?

Make  a trunk call